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If you are brand new to our support system. Our support staff answers tickets 

within 24 hrs EST time period; Monday Through Friday; 9:00AM to 5:00PM is our

working hours. Once your account is created, you’ll be able to view all of your 

open tickets.

If you have closed tickets that you would like to re-open and/or review, 

Please follow this short instruction on this page on how to do this.


If you still have questions, please feel free to submit a ticket and our team will 

assist you further.